An opportunity has arisen for a Band 3 Clerical Officer, 37.5 hours per week, to join our Pain Administration Team at Broadgreen. This would be an ideal opportunity for anyone wanting to progress with their admin and clerical career. We are looking for an enthusiastic individual, who works well as a team member, with evidence of team working, cross-covering colleagues and the ability to use their initiative. You must have the ability to plan own workload as appropriate, and provide support as required. Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action. Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Fax’s as required. Manage and update the filing system, archiving notes as necessary from the current files. Maintenance of Records. Organise notes for doctors clinic sessions involves making appointments, dealing with queries, obtaining management referral letters, maintaining appointments diary, retrieving notes and writing to managers about staff who do not attend. The applicant should be confident in all aspects of patient registration including ERS and Referrals. Ensure relevant documentation is completed to ensure smooth running of the clinics. Access results on iPM systems as and when required in a highly confidential manner. Send out information to departments on request, but maintain confidentiality. Responsible for stock control and ordering stationary as required from reprographics and stationers. Provide clerical and administrative support for staff. Organise and retrieve Notes required for the daily appointment system Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond. To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf Follow us on Social Media: Facebook – Liverpool University Hospitals Careers Instagram - @LUHFTcareers Twitter - @LUHFTcareers 1. To liaise with manager to maintain a quality information system and identify potential flaws which would affect data. 2 . To be responsible for contacting patients for Pain Clinic Appointments ensuring they are attending their appointment and if not rescheduling and ensuring full utilisation of the clinics and theatre lists. 3. Communicating with all levels of staff in a polite and pleasant manner including dealing with telephone enquiries and requests and taking appropriate action. 4. Patient Registration. Ensuring all pain referrals are inputted and actioned appropriately being confident to use the Drdoctor System, ESR system and IPM system. 5. Opening, sorting and date stamping the department internal and external post. Photocopying documents and sending Fax’s as required. 6. Manage and update the filing system, archiving notes as necessary from the current files. Maintenance of Records. 7. Organise notes for doctors clinic sessions involves making appointments, dealing with queries, obtaining management referral letters, maintaining appointments diary, retrieving notes and writing to managers about staff who do not attend. 8. Ensure relevant documentation is completed to ensure smooth running of the clinic. 9. Access results on iPM systems as and when required in a highly confidential manner. 10. Send out information to departments on request, but maintain confidentiality. 11. Responsible for stock control and ordering stationary as required from reprographics and stationers. 12. Provide clerical and administrative support for staff. 13. Organise and retrieve Notes required for the daily appointment system. This advert closes on Tuesday 7 May 2024